How do I return an item?
Most returns of Internet purchased fabric are the result of color representation. Please be aware that color displayed on the Internet can vary by the settings and lighting of your monitor. Therefore, we urge you to order a sample ($2.00 includes mailing) of any item you are interested in prior to making a purchase.
Return Policy For Shipments To Destinations in the United States:
If we determine the reason for a return is our error or a product defect, please accept our apology and follow the procedures below to receive a 100% refund of your purchase price including shipping charges in an amount not to exceed our ground service rates. Please be aware refunds will not be made for products that have been altered from their original condition or if you do not contact us to request a return authorization within 14 days of receipt.
With the exception of those non-refundable items listed below, you may return all other items for other reasons. A refund will be processed for your original purchase price less a return handling / cutting charge equal to the greater of 15% or $15.00 for each item returned. Original shipping charges will not be refunded and return shipping charges are your responsibility.
Refunds Are Not Available For:
Special Order Fabric
Products returned without first receiving return authorization from us within 14 days of your receipt.
Products that have a return post mark after 21 days from date of your receipt.
Swatches / Samples
Fabric / Vinyl Items of 3 Yards or Less In Length
A product that has been cut or otherwise altered from it's original condition while in your possession.
Shipments to destinations outside of the United States, other than the exceptions listed in the paragraph applicable to international shipments below.
You must contact us by email or phone within 14 days of your receipt and request a Return Merchandise Authorization Number (RMA #). Email us (email@example.com) or call 888-633-2658 between 8AM-6PM ET Monday-Friday. Please provide the order number, reason for return, product code and quantity of the item you wish to return.
Please include a copy of your original receipt or invoice inside the package and mark the RMA Number on the outside of the package.
All returns should be shipped prepaid using a traceable package delivery service via UPS, USPS or Federal Express using their economical standard ground service to:
Decorative Fabrics Direct
Return Processing (Your RMA # )
765 Trabert Avenue NW
Atlanta, Georgia 30318
Refunds will be issued within 3-5 business days of product receipt after satisfactory inspection for original condition. We will communicate the refund to you at that time.
Return Policy For Shipments To Destinations Other Than the United States:
Because of the high cost of air freight and the brokerage and duties involved, returns are not offered for shipments outside of the United States. However, if it is determined by us that an incorrect fabric was shipped or a fabric is defective, we will at our option replace the fabric or refund the purchase price and shipping cost (not to exceed the cost of standard air service). If this is the case, please accept our apology and contact customer service for assistance.
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