OUR COMMITMENT TO SAFETY & ORDER PROSESSING - UPDATE 07/21/2020
July 21, 2020
We are actively monitoring the ongoing developments surrounding coronavirus (COVID-19) and are taking precautionary measures to prevent the spread of the virus, while continuing to serve our customers responsibly.
We apologize that our order processing has not been consistent as the number of our staff members available to process orders at our distribution center has varied during this pandemic. However, our distribution center is operational and is currently processing orders as indicated below:
►In Stock Yardage Orders are being processed from our Atlanta Distribution Center within 2 business days.
►Special Orders are being processed and shipped from our Distribution Center or the Fabric Mill within 5-10 business days (each individual fabric page displays a specific estimate of the days until shipment). Some items will display that the mill is temporarily closed due to the pandemic and in those cases we are unable to provide an expected special order shipping date but will keep you posted.
►Sample Orders are being processed within 7 business days.
We have taken proactive precautionary measures to protect our team members, our customers, and our communities from exposures to COVID-19; some examples:
- Implemented equipment and facility cleaning guidelines.
- Educated our team members to practice social distancing.
- Advised our sales teams to support our customers by phone and email when appropriate.
- Restricted business travel and meetings.
- Strategically limited visits to our facilities from vendors and suppliers.
I am confident in our ability to meet your demands and as of this time do not anticipate any further issues supplying products to you. I
f you have any questions, please email us at sales@DecorativeFabricsDirect.com or call us toll free at 888-633-2658 or local at 404-351-8480 8AM-5PM ET.
Thank you for your time and for choosing Decorative Fabrics Direct for your fabric needs.
Steve M. Dutson
CEO, Peachtree Fabrics, Inc. | Decorative Fabrics Direct